Frequently Asked Questions
How will my Keester be shipped?
Your order from The Keester will be shipped via one of UPS, FedEx, or USPS, and usually arrives within 5 days of shipping. We dispatch orders between 1 and 5 days after order confirmation.
Where do you ship to?
The Keester only ships to the 50 U.S. states at this time.
Will my order all be shipped together?
Due to our different shipping locations, we cannot guarantee that all parts of an order will be shipped or arrive at the same time.
What is your return policy?
We accept returns of new, unused, unopened The Keester products within 90 days of delivery confirmation. To start a return, please fill in this form.
Are The Keester cushions warrantied?
Our 30-Day Product Guarantee protects you from defects, manufacturing faults, and lost-in-post shipments.
Will you keep my credit card info on-file?
No, our secure processing system will charge your credit or debit card without us even seeing your sensitive information.
Do you charge sales tax?
Yes, sales tax will be automatically calculated and charged according to shipping address.
Can I change or cancel an order made here?
If you must make changes to an existing order, please contact our team at support@thekeester.com within 24 hours of placing your order. Order changes cannot be made beyond 24 hours after the order has been made.
I have a question not answered here.
We’re happy to help! Please email support@thekeester.com with any questions about our product and we will be happy to assist you.
